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At My Trend Fleur, we strive to provide our customers with high-quality products and exceptional service. We understand that there may be occasions where you need to return, exchange, or request a refund for a product. Our Refund, Resend, and Returns Policy is designed to ensure transparency and customer satisfaction.

1. Eligibility for Refunds, Resends, and Returns:

We will process a refund, resend, or accept a return under the following circumstances:

• Orders Delayed: If an order lacks tracking information, is in transit, pending, or expired 60 days after departing from our warehouse, you are eligible for a refund or resend. Exceptions include:

Please note that certain shipping methods may have different policies, and some disputes may not be covered. 

2. Orders Not Received:

We will process a refund or resend if:

• Incorrect Address: If the package is returned due to an incorrect or insufficient address.
• Customs Issues: If the package is confiscated or destroyed by customs.
• Lost in Transit: If the package is lost during transit.

However, we are not responsible for failed deliveries due to:

• Unclaimed Packages: If the package arrives at the local post office and is not claimed.
• Customer Refusal: If the customer refuses to accept the package.
• Address Errors: If the delivery fails due to incorrect or insufficient address details provided by the customer.

3. Products Damaged or Defective:

If you receive a damaged or defective product, please provide:

• Visual Proof: Photos or videos clearly showing the issue.
• Communication Evidence: Screenshots of any communication regarding the issue, including emails or dispute messages.

We may request the return of the defective product. Please contact us before returning any items to receive the appropriate return address and instructions. 

4. Return Process:

To initiate a return:

1. Contact Us: Reach out to our customer service team to explain the issue and obtain a return authorization.
2. Return Authorization: We will provide you with a return link to facilitate the process.
3. Return Shipping: You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
4. Tracking: Provide a tracking number for the returned package to ensure it reaches us safely.

Please note that products should be returned within 10 days after receiving the return authorization. We do not recommend returning products without prior authorization, as unauthorized returns may not be processed. 

5. Refund Process:

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Non-Returnable Items:

Certain items are non-returnable:

• Perishable Goods: Such as food, flowers, or plants.
• Personal Care Items: Such as intimate or sanitary goods.
• Custom or Personalized Products: Items that are customized or personalized.

7. Exchanges:

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us to initiate the process.

8. Contact Information:

For any questions or concerns regarding our Refund, Resend, and Returns Policy, please contact us at  (176) 24323703.

By placing an order with My Trend Fleur, you agree to this policy. We reserve the right to update or modify this policy at any time without prior notice.